Refund policy
Return & Refund Policy
At Thunder Box, we want you to be happy with your purchase.
If you are not satisfied with your order, you may request a return within 30 days of receiving your item. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
We do not accept returns for:
- Items damaged due to misuse or improper handling
- Final sale items
- Orders returned after 30 days of delivery
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue. Once reviewed, we may offer a replacement or full refund.
Refunds are issued only after the returned item has been received and inspected. If approved, your refund will be sent to your original payment method within a few business days.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
To start a return or refund request, please contact us at:
thunderbox83@gmail.com